Frequently Asked Questions
Everything you need to know about shopping with ByGeorge Luxury Boutique.
What is your return policy for luxury items?
We accept returns on unworn, unwashed items with original tags and packaging intact within 14 days of delivery. Please note that certain high-value accessories and final sale items are non-returnable.
Do you offer international shipping?
Yes, ByGeorge ships to over 50 countries worldwide via premium couriers. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How can I ensure the authenticity of my purchase?
Authenticity is our priority. Every item sold at ByGeorge Luxury Boutique is sourced directly from the designers or authorized distributors and undergoes a rigorous multi-point inspection process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. You may request a cancellation within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.
How do I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.